All software designed by our specialists at TechRiver is unique and tailored to your business needs, style, customer base and vision. Our primary objective is to provide software tools that are compatible with and supportive of your business goals and objectives. Every bit of software we create will be elegant, user friendly, customized and designed to meet your needs.
In this connection, we take a tiered CUSTOM approach to development:
COME TOGETHER – Our Initial Meeting
The initial meeting is where we will get to know one-another and begin to develop our relationship. Here, we will focus on questioning you and your colleagues about your business goals, what you hope to accomplish with the software, who you expect to reach, how you envision your software working. Who will use your software? For what purpose? How often? How much is private and must be secure? How much, if any, is public? The questions are all geared toward creating software fit for your business alone. If you have a wish list, tell us and we will do whatever is possible to make your wishes happen.
UNDERSTAND – Building Your Software Based on Your Business Goals
We will enhance your ideas with our own and will build on your vision, always working from the premise that the website and software solutions are what you and your business need, not what we think. No coding will begin until we are comfortable that we understand your needs and you are comfortable that you have communicated them to us.
STUDY – Enhance and Begin Implementation
Now we leave you for a while as we begin to build on what you have communicated to us. Our software developers will take your vision and mission and build on them, letting our creativity and experience lead the way. This is where the design work begins. Technology can be as brave as your imagination. Taking a step-by-step approach, we will design based on your vision and give you an opportunity to tweak or change as we go forward.
TAKE ACTION – Completing Your Software
At each step of the process, we will present a clear design and direction. You will be able to see where we are heading and together we will save time (and, therefore, your money) by taking a step-by-step approach. Your business objectives are in place, our direction and mission are clear, and the coding starts in full so that your business vision is realized. We are on the road to creating a user-friendly, easy-to-use individualized software program for you.
OUTCOME – Installing Software and Training
Our job does not end with coding. We don’t just hand over a product and expect it to work for you. Rather, we will make sure that you and your employees are able to fully use the software that we have designed. Tweaking and fixing stop only when you are fully satisfied.
MEET – Our Commitment to Relevance, Fresh Content and Growth
Starting with our initial meeting and throughout our business relationship, we work side-by-side with you to design, build and develop your customized software. And once that is built, we will not abandon you, but rather will continue to meet your needs and expectations. Need technical support? Just call us. Need an upgrade? We are but an e-mail, text or Tweet away. Our commitment is to your success. And your success depends on continuous growth and freshness. Software that is customized to the times and contains fresh content will contribute immensely to your growth. We will be there for you.
I’ve Got Two Systems That Don’t Talk To Each Other
If you’re a small to medium business, it’s not uncommon to have various systems in-house to support your operations. It’s also not uncommon for these systems to have been added over time at different points during the business’ lifetime. As a result, the older systems have no knowledge or understanding of the newer system and vice versa, frequently. Sometimes you can find tremendous efficiencies by “hooking up” these two disaparate systems. That’s where middleware comes in. Middleware is the glue that allows System A to talk to System B.
As a quick example, say you have a phone system and you also have a Customer Relationship Management system (CRM). It would be convenient if when a prospect calls on the phone, the CRM opens on your screen directly to the information that you already have on the prospect.
How do you know if you need middleware or what middleware you need? That’s where consulting comes in. When we speak with new clients, we take the time to get to know the business processes. And when we do that we can look for possible inefficiencies and areas for improvement. We’ll then suggest ways to streamline those processes. The difference in the bottom line can be dramatic.